Donation Refund Policy
Policy regarding voluntary charitable donations and refund requests
1. Voluntary Contributions
Donations made to Diara Charitable Trust are voluntary charitable contributions directed towards public welfare, disaster relief, and community support initiatives. Consequently, donations are generally non-refundable once processed and verified.
2. Technical or Duplicate Deductions
In exceptional circumstances where a genuine technical glitch occurs—such as a duplicate deduction caused by payment gateway network timeout or an erroneous accidental double debit—the donor may submit a written refund request within 7 days of the transaction.
3. Request Process
To request review of a duplicate transaction, write to hello@dctind.org with:
- Donor Full Name and Email Address
- Internal Transaction Reference (e.g. DCT-DON-...)
- Razorpay Payment ID & Order ID
- Bank deduction statement screenshot showing duplicate charges
Upon server-side reconciliation and verification with our payment gateway, genuine duplicate amounts will be refunded to the original payment source in accordance with standard banking timelines.